Cancellation Policy

Monthly Subscription Cancellation Policy

 

If you are a monthly subscriber, to cancel after the initial 7 day cancellation right has expired, a member must contact Customer Service via This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  at least 72 hours prior to the next recurring billing date established with the member’s credit card provider. 

 

Only cancellations effected within this timeframe will be effective. Notice of cancellation after the 72 hour cut-off will effect cancellation for the next succeeding month. In such cases, the member shall be responsible for payment of the succeeding month and will have no right to stop payment or back charge for that month.

 

Example: If the recurring billing date is on the 15th of each month, and a cancellation notice is delivered on the 14th of that month, the account will be billed on the 15th  of that month and will be cancelled effective the 15th of the following month.

 

Cancellations must include the following:

 

  • Your “username”
  • An email address you would like confirmation sent to.
  • Reason for cancellation.

 

 

An email will be sent within 2 business days confirming that your account has been cancelled. Note: If you do not receive our confirmation email confirming that your email was received and your account cancelled, you have not successfully cancelled your account.